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| Example: install toner cartridge |
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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Print Submission Failed Message
Make Sure the [Convert PDF Files to PostScript] Option is Not Selected in the Production Printer Settings Window . Click on [Start], point to [Programs], select [Xerox FreeFlow Software], select [Printer Administration], and then select [Production Printer Settings]. Click on the [Convert PDF files to PS] check box to remove the check box. more...
- Paper Jams in the Scanner and the Document Handler Will Not Feed Properly
Raise the Automatic Document Handler (ADH) or Manual Platen Cover to expose the Document Glass and the Document Handler Belt. Slowly pull the belt from right to left to expose any dirty sections of the belt and repeat the cleaning procedure until the entire Document Handler Belt is clean and dry. The sensor cleaning tool will be passed through the Document Feeder once and will clean the sensors. more...
- FreeFlow Resource Dynamic Link Library (DLL) Has Encountered a Problem and Must Close Message
Move an Image Using the Arrow Buttons or by Clicking and Dragging the Image With the Mouse . One known cause for this is the practice of moving an image with the arrow buttons while simultaneously holding the left mouse button down. Instead, move an image either by using the arrow buttons or by clicking and dragging the image with the mouse. more...
- Disk Full \ No Disk Space Available \ Insufficient Disk Space \ Out of Disk Space \ Low on Disk Space Message
Disk Full \ No Disk Space Available \ Insufficient Disk Space \ Out of Disk Space \ Low on Disk Space Message . Press the [ Ctrl] and [ A ] buttons on the keyboard at the same time to select all files, and then press the [Delete] button to delete the files. See the Related Items below for additional information if you are saving your file to a Magneto Optical Disk (MOD). more...
- FreeFlow Scanner Fault at the end of a Scan Job
Set the Original Size in the Production Scanner TWAIN Interface to Match the Size of the Pages to be Scanned . When you click OK on the Scanner error message, the error will close and the scanned images will be displayed in FreeFlow Makeready; however, there will likely be fewer images displayed than were actually scanned. On the Basic Features tab, under the Original size pull-down menu, select a size that matches the size of the original(s) you just measured. more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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